suggestions/comments

Hope is the Spark that Changes Lives

We are committed to delivering high quality programs that respond to our partner's real needs, and donor's wishes. Despite our best efforts, we don't always get it right.

If you are not satisfied with our actions, we hope that you will raise your concern immediately to us. We will provide a prompt response, consider your concerns and let you know how they will be addressed. 

If you feel that your point of view is not being listened to properly, then you can ask us to consider your complaint more formally. We take all complaints seriously, and yours will be handled in a prompt, fair and courteous way. Here are the next steps to ensure a satisfactory outcome

Level 1

Please address all complaints to the This email address is being protected from spambots. You need JavaScript enabled to view it.. State that you wish to make a formal complaint. They will discuss the details of your complaint with you.  This may involve investigating specific facts further. We will make a formal response to you within 14 days, in writing. This will include advice on what to do next if you are not satisfied with the response (see Level 2). If you'd prefer not to speak to the Executive Director, please speak with a board member.

Level 2

If you are not satisfied by the outcome of Level 1, then please write to our board This email address is being protected from spambots. You need JavaScript enabled to view it., describing the reasons for your continued dissatisfaction. If the original complaint was handled by the Executive Director, then the Level 2 process will be handled by a member of AFCA's Board of Directors. Your complaint and associated documents will be reviewed, and you will receive a written response within 28 days. 

Level 3

If you are still dissatisfied with this response, you may appeal to the This email address is being protected from spambots. You need JavaScript enabled to view it. of AFCA's board, within 14 days of receiving the written response to Level 2. The Chair will be given a summary report of the complaint and a copy of the relevant correspondence. The Chair will respond to you in writing, within 28 days of receipt of the appeal letter.

 

facebook twitter youtube instagram pinterest 

 

Get involved today and make a child's life better!

 

Contact Us

Stay Informed

Subscribe to our newsletter
Like us on Facebook
Follow us on Twitter

Contact Us

American Foundation for Children with AIDS
1520 Greening Lane
Harrisburg, PA 17110

Tel: (888) 683-8323
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

S5 Box

Sign up for newsletter

Complete the form below to keep updated on AFCA's news:

Please let us know your name.
Please let us know your email address.